This Design Document for the project, "Reservation Clerk Training," maps out the business purpose, target audience, and outline of the intended training to meet the company's goal of improving accuracy of reservations to 100%.

The full course write-up can be found on the e-Learning page.

Click to view other deliverables for this project.

Storyboard          Job Aid 1          Job Aid 2          Job Aid 3

This Design Document for the project, "Guest Service Strategies for Hotel Front Desk Staff," maps out the business purpose, target audience, and outline of the intended training to meet the company's goal of increasing the number of five star online reviews on front desk customer service staff by 40%.

The full course write-up can be found on the e-Learning page.

This Storyboard for the project, " Reservation Clerk Training," describes each scene in detail, including images, on screen text, animation, script, and audio, as well as fonts and color scheme.

The full course write-up can be found on the e-Learning page.